The Future of Quality

The Future of Quality

By David Armstrong, Chartered Quality Institute

For all organisations, the delivery of high-quality products and services is essential. The consequences of failure grow ever more significant in today's world of increasing customer and stakeholder expectations, regulatory oversight and use of social media to  broadcast success or failure. Yet we live in a world where there are still too many organisations failing to deliver against all stakeholder  requirements. Ultimately this can cause harm to society, damage lives and waste money.

At the Chartered Quality Institute (CQI) we understand that to sustain delivery of high-quality products and services and to operate in away that meets stakeholder needs, organisations must establish effective systems of governance and assurance, and commit to a culture of objective evaluation and continuous improvement. The quality profession must ensure it is capable of meeting this challenge. In short, we need to create a world where Governance, Assurance and Improvement are at the heart of every organisation. That goal has driven us during our journey with leading businesses to create the new CQI Competency Framework.

The CQI Competency Framework is structured around what we do: Governance, Assurance and Improvement, the Context, which we work in, and the Behaviours we must show.

It provides an overview of the competencies that the profession requires to do its job effectively by:

  • Providing a clear benchmark for competence for use by the CQI, employers and individuals
  • Helping individuals plan their career development
  • Helping employers develop their own competency frameworks.

Understanding each element of the framework provides the basis for employers and individuals to identify the gaps in their organisation or own skillsets

We have taken on board feedback from our Corporate Partners and are focused on developing a series of tools and techniques to help individuals and organisations deliver stakeholder requirements, to the best of their ability. That approach has been integral to the development process. We have worked hand in hand with industry to ensure that the model delivers what is needed by businesses.

The first of these is the Competency Assessment Tool, which will allow organisations to identify the capability of individuals and recognise where they may need to upskill staff or fulfil a gap in their workforce. To support organisations we will be following the tool with a series of learning and development assets, and a portfolio of qualifications, which are aligned to the CQI Competency Framework.

Looking ahead, to improve businesses on a global scale it's essential we share our ambitions and continuously remind business and industry, educational establishments, peer  institutions and regulatory bodies that to deliver on quality, we must put Governance, Assurance and Improvement at the heart of every organisation.

This article was prepared for the SA Quality Institute by their partners at the CQI in the UK and is reprinted with the permission of SAQI.

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